1. Overview
This Privacy Policy describes how Crouse Rfg Flowco Inc., doing business as Crouse RFG FlowCo, collects, uses, stores, and discloses personal information when you visit our website at https://www.crouserfgflowco.lat, engage with our services, or otherwise interact with us. We are committed to protecting your privacy and handling your data with transparency and care.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services and contact us with any concerns.
This policy applies to all information collected through our website, email communications, telephone inquiries, and any related services, sales, or marketing activities conducted by Crouse RFG FlowCo.
The developer and operator of this website is Crouse RFG FlowCo, a trade name of Crouse Rfg Flowco Inc., a company registered in Canada. Our registered office is located at 206-1680 Woodward Dr, Ottawa, Ontario, K2C 3R7, Canada. Throughout this policy, terms such as we, us, our, and the Company refer to Crouse Rfg Flowco Inc. and its operating brand Crouse RFG FlowCo.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you fill out forms on our website, send us emails, call our phone number, or engage with us through any other channel. This may include:
- Contact information such as your full name, email address, phone number, and company name
- Professional details including your job title, department, and organization size
- The content of your messages, inquiries, support requests, and feedback
- Project requirements, technical specifications, and business objectives you share with us
- Billing and payment information when you purchase our services
- Any other information you choose to provide during consultations or communications
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through standard web technologies. This information includes:
- Internet Protocol (IP) address and derived geolocation data at the city or regional level
- Browser type, version, and language settings
- Operating system and device type including screen resolution
- Referring and exit pages, including the URL that directed you to our site
- Date, time, and duration of your visit
- Pages viewed, scroll depth, and interaction events such as clicks and form submissions
- Internet service provider (ISP) and network information
2.3 Information from Third Parties
We may receive information about you from third-party sources, including analytics providers, advertising networks, and business partners. This information is used to supplement our existing records, improve the accuracy of our data, and enhance our ability to provide relevant services.
3. How We Use Your Information
We use the personal information we collect for the following business purposes:
- To provide, operate, and maintain our computer systems design and integration services
- To respond to your inquiries, requests, and support tickets in a timely manner
- To communicate with you about our services, including updates, security alerts, and administrative messages
- To personalize your experience on our website and tailor content to your interests
- To process transactions and send related information including confirmations and invoices
- To improve our website, services, and overall customer experience through analytics and research
- To detect, prevent, and address technical issues, fraud, and security incidents
- To comply with legal obligations, resolve disputes, and enforce our agreements
- To send marketing communications about products and services that may interest you, where permitted by law
- To evaluate and improve our business processes, training, and quality assurance
We will not use your personal information for purposes that are incompatible with those disclosed in this policy without providing you with notice and, where required by law, obtaining your consent.
4. Legal Basis for Processing
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following legal grounds:
- Performance of a contract: Processing is necessary to fulfill our obligations under a service agreement with you or to take steps at your request before entering into a contract
- Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing our offerings, provided these interests are not overridden by your rights and freedoms
- Consent: Where you have given explicit consent for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time
- Legal obligation: Processing is necessary to comply with applicable laws, regulations, court orders, or governmental requests
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide services to you
- Whether there is a legal obligation to which we are subject, such as tax and accounting requirements that mandate retaining certain transaction records for a prescribed period
- Whether retention is advisable in light of our legal position, such as applicable statutes of limitations, litigation, or regulatory investigations
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.
8. Data Security
We implement and maintain appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using Transport Layer Security (TLS) protocols
- Encryption of sensitive data at rest using industry-standard encryption algorithms
- Access controls and authentication mechanisms that limit data access to authorized personnel on a need-to-know basis
- Regular security assessments, vulnerability scanning, and penetration testing
- Employee training on data protection and privacy best practices
- Incident response procedures to address potential data breaches promptly
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security posture.
9. International Data Transfers
Crouse RFG FlowCo is headquartered in Canada, and our primary data processing activities occur within Canada. However, some of our service providers may be located in other countries, including the United States. When we transfer personal information across international borders, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
For transfers from the European Economic Area or the United Kingdom to countries not recognized as providing an adequate level of data protection, we rely on standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you
- Right to rectification: You may request that we correct inaccurate or incomplete personal information
- Right to erasure: You may request that we delete your personal information under certain circumstances
- Right to restrict processing: You may request that we limit how we use your personal information
- Right to data portability: You may request a copy of your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time
- Right to complain: You have the right to lodge a complaint with a supervisory authority in your jurisdiction
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
11. Privacy of Children
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the Last Updated date at the top of this page and, for material changes, provide a more prominent notice such as an email notification or a notice on our website homepage.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We take all privacy inquiries seriously and will respond promptly.
Crouse Rfg Flowco Inc.
(operating as Crouse RFG FlowCo)
206-1680 Woodward Dr
Ottawa, Ontario K2C 3R7
Canada
Email: help@crouserfgflowco.lat
Phone: +1 (539) 217-9583
Website: https://www.crouserfgflowco.lat
Our designated privacy officer can be reached at the email address above. Please include Privacy Inquiry in the subject line for faster processing.